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Perfection is synonym of Westminster City Council, so why complain?

August 20, 2009

One of our favourite websites for being so user unfriendly and poorly presented is the Westminster City Council’s one. It is so poorly presented that we spend hours trying to find the information we’re looking for. We actually find it much quicker to go to, type in the words related to the information we’re looking for, and be pointed to the relevant page on the Westminster website, rather than surf for hours through the Council’s web pages to find the information we’re after. This is how bad we think Westminster website is, one of the most user unfriendly websites we have ever come across. And, when we manage to get to the motorcycle parking pages, after having gone through many screens, which contain inconsistent information presented in different ways, we are asked if the screens we have visited are useful! We must confess that we keep checking the NO box, and if we were offered the facility to type in a comment, we would do so to say how bad we think their website is.

Anyway, we have strong evidence that Westminster City Council don’t listen to the views of the public, including those of their own residents. They have ignored thousands of objections to their motorcycle parking tax over the past twelve months, and a series of massive protests that they have never seen before, so why would they spend some time improving their website?

Now, no wonder why Westminster City Council don’t listen to the public, that’s because these Conservatives don’t seem to have checked and sorted out the links on their own website! Click here to get to the Council’s home webpage. Now click on “Tell us”, then click on “contact council”, and finally click on “complaints/compliments”. Now, let us know what you get because, at the time of writing, we get a nice message stating “Page Not Found, you are seeing this page because the page you are looking for does not exist”. How disappointing, we were so keen to make a complaint about the Council’s website, to report how poor we think it is, including the fact that there is no help available in French, despite the French community being the largest European foreign community established in the Borough of Westminster and indeed, one of the largest in London. In France, all public authorities make an effort to make some information available in English, but of course, Westminster City Council can’t be asked to do so in French, as they don’t seem to take into account the public views, including those of foreign nationals, even when they come from the European Union and have voting rights in Britain.

Right, so we are unable to log a complaint on Westminster’s website. Perhaps we should put in a Freedom of Information request instead, to which Westminster are obliged by law to reply within twenty working days. There is no point in sending them an email or letter, chances are that it will remain unanswered, we’ve already tried this a few times before. By the way, as we haven’t got the time to spend hours looking for the Freedom of Information screen on Westminster’s messy website, we recommend the use of a much more user friendly website, instead, the contents of which can be viewed all over the internet.


Please join and support the legal fight to get the bike parking tax in Westminster scrapped before it spreads all over the UK and the European Union. The next demonstration is on 30th September 2009, don’t miss it! For further details, visit

Soutenez et participez au proces dont le but est de forcer la mairie de Westminster a supprimer la taxe de stationnement des deux-roues avant que le concept ne se propage a travers le Royaume-Uni et l’Union Europeenne. La prochaine manifestation aura lieu le 30 septembre 2009, ne la ratez pas! Pour plus d’informations, consultez


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