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When are NSL Services going to hire Kim and Aggie?

December 11, 2009

A couple of weeks ago, we published a post to show how disgusting the toilets and other facilities are at NSL Services’ Lexington Street base in Central London, where a large proportion of their Civil Enforcement Officers (CEOs) working in Westminster are based. NSL Services is the organisation to which Westminster City Council are currently outsourcing their parking control operations. Below is a quick reminder of what the toilet and washing facilities look like there, and you can click here should you wish to read our earlier post.

We have now found out that NSL Services treat their CEOs in pretty much the same way in Belfast (Northern Ireland), where the toilet floor would regularly be covered in urine from overflowing toilets. Does this sound familiar? Also, CEOs complained that they had to walk in the rain with leaking boots, men and women had to share changing rooms, and employees suffered from breaches of personal confidentiality and had to use faulty equipment to do their job.

The official complaints included the following:-

* A range of health and safety issues

* Deductions from pay

* Complaints of harrassment and bullying not being investigated by the company

* Faulty and inadequate equipment (a daily occurence)

* Alleged breaches of confidentiality – personal files shown to other non-authorised staff

* Deplorable sanitary and toilet facilities

As a result, 26 CEOs, fed up with working in these atrocious conditions, decided to walk out for a half day stoppage. When they returned to work the following morning, they were given letters suspending them from duty and calling each to attend disciplinary hearings, and a few days later, the CEOs concerned received a letter advising them that they were dismissed from their job with immediate effect.

This is how NSL Services treat their employees. Not only do they provide them with disgusting facilities to use, but also sack them should they decide to exercise their democratic and legal right to express their opinion and concerns, especially when it comes to point out how inhuman NSL Services are as an employer.

The local workers’ trade union NIPSA (Northern Ireland Public Service Alliance) interfered and presented a case to the DRD Minister, Conor Murphy, with the following allegations:-

  • The Traffic Attendants had genuine grievances against the Company and were dismissed wholly unfairly;
  • The Company showed little regard or respect for the Traffic Attendants who were undertaking a public service function on behalf of the Department for Regional Development;
  • The Company was in breach of the terms and conditions of the contract between the Department and NCP (now NSL Services) in relation to Health and Safety requirements.

We are delighted to say that it was all a happy ending for the poorly treated CEOs, but what a nightmare these poor guys had to go through.

But we wonder why Tim Cowen, Director of Communications at NSL Services, said about another issue affecting CEOs: “I am very disappointed that these guys feel that they have to complain to the press (…) Any of them can come to me in person or anonymously and I will listen to what they have to say”. Well, obviously not, otherwise these CEOs wouldn’t have been sacked for exercising their democratic and legal right to protest, don’t you think?

Does this make you feel like you want to work for NSL Services? And let’s not forget that the contract between NSL Services and Westminster City Council is due for renewal in March 2010. Good luck, NSL Services!

UK France wouldn’t exist if Westminster Conservative Councillor Danny Chalkley had not been treating motorcyclists like cash cows to generate additional revenue to push through his Partners in Parking (PiP) scheme, which is currently the subject of an investigation carried out by the Commission of the European Communities for potential breach of European Union law, and also a public inquiry that bikers demanded to the Department of Communities & Loal Government (DCLG) on 7th December 2009.

Anyway, how about Kim’s and Aggie’s next episode of “How clean is your house” taking place in the premises of NSL Services, where a thorough clean up seems to be well overdue? NSL Services may want to have a quick look at Kim’s and Aggie’s website to learn how to clean toilets and sinks, before these ladies come in and tell them off!


Kim and Aggie from "How clean is your house?"


Sources (click to view):-

Case reported by the NIPSA

Press release

Tim Cowen who pretends to listen to what CEOs have to say


Please join and support the legal fight to get the bike parking tax in Westminster scrapped before it spreads all over the UK and the European Union. For further details, visit

Soutenez et participez au proces dont le but est de forcer la mairie de Westminster a supprimer la taxe de stationnement des deux-roues avant que le concept ne se propage a travers le Royaume-Uni et l’Union Europeenne. Pour plus d’informations, consultez


If you have a story you would like to see published on UK France, please contact us here.

Si vous avez une experience a partager et que vous souhaiteriez voir publiee sur UK France, n’hesitez pas a nous contacter en cliquant ici.

  1. MrC permalink

    Now we know why CEO’s all have such short tempers. You try going all day without going for a pee.

  2. Jam permalink

    That’s horrifying, how can a company treat its employees like this? It’s disgusting!

  3. Tom permalink

    Not only NSL Services should call Kim and Aggie urgently, but they should also really have a sanitary control procedure undertaken at their premises.

  4. AnnaM permalink

    I now understand why I saw a CEO peeing in the street recently! I was really horrified but it now makes perfect sense based on their working conditions.

  5. bobby permalink

    I work at lexington street as a ceo and the toilets are still the same very dirty january 2011

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